Customer files are not sold, used for advertising or reused for any unrelated purpose. Access is limited to authorized staff and approved providers who need the documents to print, deliver, verify, translate or sign the specific order.
When an order is marked completed, the customer-uploaded working files are permanently deleted from TrustPost storage. Completion is blocked if deletion fails.
The signed proof of delivery and essential order record are kept separately for the limited retention period described in the Privacy Policy, or longer only where law or an active dispute requires it.